White Papers & Positioning Papers

OAOT Positioning

Transformational Outsourcing: Creating IT Flexibility & Delivering Sustainable Business Value Through Continuous Improvement  Transformational outsourcing is an emerging form of IT outsourcing that combines cost saving with the potential for enhanced IT flexibility.

Value-Oriented Strategies for Managing Total Cost of Service  Applying activity-based costing to outsourcing can generate useful insights into the true causes of IT service costs and provide a better way to manage the use of scarce IT resources.

Human Resource Management Focus on the Fundamentals  Improvement in five Human Resource Management best practices can result in a 30-percent increase in shareholder value.

Strategic Business Solutions

OAOT Applications Management Services Extends ROI for the Telecom Industry  OAOT offers proven experience supporting some of the world's largest telecom providers, maintaining and enhancing their inherited legacy and proprietary systems that are critical to their generating and collecting revenue.

Criteria for Making an Appropriate Outsourcing Selection: Insourcing, Nearshore and Offshore  Not all functions and processes can, or should be outsourced, without careful analysis of the advantages and disadvantages. This analysis forms the basis for a plan of action that deals with the true costs, risks and tradeoffs of outsourcing.

Enterprise Management Solutions

IT Asset Baseline Services (ITABS)  The current regulatory environment presents tremendous challenges to organizations around the world.  Historically acceptable levels of asset register inaccuracy are no longer tolerated.  OAOT's IT Asset Baseline Service (ITABS) solves this problem.

IT Infrastructure Support: Evolving Service Delivery Models to Drive Business Value  In light of market trends, OAOT shares its views on key performance criteria that outsourcers should evaluate to create a solid foundation for the future operational implementation of their chosen service delivery models.

Outsourcing Help Desk Services: A Reality Checklist  OAOT's proven expertise in consolidating disparate help desk operations into centralized locations and managing shared services environments enables our outsourcing partners to reduce service delivery costs 10% to 30% on average.

Human Capital Management Solutions

Contingent Workforce Management - Achieving A More Strategic IT Department  A contingent workforce strategy allows you to augment your IT staff with business-savvy technical experts, ensuring your day-to-day staffing needs are met while preparing for future growth.

OAOT Virtual Bench Enables the Real Time Enterprise Through Staffing  With over 10 years of experience as a trusted partner to global outsourcers, OAOT has crafted a real-time staffing service tailored to support your delivery needs in this new environment: the Virtual Bench.